| Low-fare
business travel At first blush, shelling
out $1,700 for a round-trip airline ticket from
Washington to London seems pricey.
Fares can run as low as $400 or less during
nonpeak periods or when a traveler can snag
a good deal.
But if you're a long-distance business traveler
for whom time is money, you fit the passenger
profile for MAXjet Airways, a startup airline
based in Northern Virginia with strong Richmond
ties.
"The airlines overcharge business and
first class," said Joseph Farrell, a MAXjet
board member from Richmond, where he was once
chairman and chief executive officer of The
Pittston Co.
"We realized we could provide a fairly
first-class service at a reduced price,"
Farrell said.
MAXjet has carved out a niche in the rocky
world of commercial air service: An all-business-class
service from two major American cities -- New
York and Washington -- to London's Stansted
Airport.
In November, MAXjet will add Las Vegas to its
mix, with twice-weekly service to London. Despite
the desert resort's high-rolling reputation,
company officials think it's a sure bet.
"We found that the third-largest travel
market to Vegas is the UK," said Gary Rogliano,
MAXjet's chief executive officer.
The airline is looking at a number of other
major U.S. destinations, such as Orlando. But
the startup company has yet to turn a profit.
Rogliano, 54, was recruited by Farrell to run
the fledgling carrier. Trained as an accountant
and financial analyst, Rogliano spent 17 years
at Pittston, where he ran its global air freight
and logistics division, BAX Global.
That experience came in handy, Rogliano recalled
last week.
"It's all about execution and service,"
the New York native said. "You had to deliver
freight on time, now I get to deliver people
on time. I just feed the people."
MAXjet's amenities include full-course meals
served on fine china, boutique wines and other
white-glove touches.
The airline touts other amenities, such as
deep-recline seats and ample space between seats
5 feet, or about double the traditional coach
configuration.
MAXjet uses jets that normally seat 200 people
and refits them with 102 business-class seats.
"The different thing with this is that
we are the low-fare model, but in the business-class
cabin," Rogliano said.
Farrell approached him about working for a
startup airline, it was called "Skylink."
Two groups of investors -- one from Richmond
and one from Salt Lake City -- forked out a
reported
$40 million to get it off the ground.
The other Richmond investors include Beverley
"Booty" Armstrong and William H. Goodwin
Jr., co-owners of The Jefferson Hotel and CCA
Industries; CarMax Chairman Richard L. Sharp;
and Jeremiah Sheehan, the former CEO of Reynolds
Metals.
From Salt Lake City came Kenneth M. Woolley,
chairman and chief executive officer at Extra
Space Storage Inc. and an early investor in
JetBlue Airways.
"I looked at the business plan and the
people involved, and it looked very exciting,"
Rogliano said.
The concept originally was to create an airline
that offered traditional multi-cabin service,
with first-class, business and coach fares.
But as they researched the $20 billion-a-year
trans-Atlantic market, Rogliano and his management
team realized that they could pull away from
the pack by focusing on the business traveler
willing to pay a bit more for space and service.
"Fifty percent of the revenue comes from
8 percent of the passengers," Rogliano
said.
Armed with this knowledge, they began the arduous
task of starting a new airline from scratch
-- leasing wide-body Boeing 767 jets, hiring
pilots from some of the bankrupt carriers such
as Delta and creating a marketing plan.
It took 18 months to get the airline ready
to launch last November with a flight between
New York's John F. Kennedy International Airport
and London.
Today, MAXjet flies round-trip six days a week
between New York and London, and four days a
week between Washington Dulles and London.
For all of MAXjet's high-end touches, low-fare
airlines such as Southwest and JetBlue provided
the model for keeping costs down and quality
up: Use one type of aircraft, the Boeing 767;
standardize fares; push Internet bookings; focus
on service.
With round-trip fares as low as $1,750 from
Washington to London, and slightly less from
JFK, MAXjet undercuts the high altitude fares
of $4,000 or more charged by British Airways
and other major carriers to London for trips
booked in business class on short notice. Most
business travelers buy tickets 30 days or less
before a trip.
"I'm sort of amazed that United and British
Air from Washington at least haven't matched
MAXjet at all," said Dan Smith, co-owner
of Crossroads Travel/American Express in Richmond.
"If you're going to London, it's a wonderful
deal."
Instead, the major carriers are upgrading their
services so they can charge more for U.S.-U.K.
flights. Another startup airline, Eos, offers
first-class only accommodations.
MAXjet added another twist by flying into Stansted
International Airport north of London, where
the airline promises quick security check-ins
and train connections to the city. Most U.S.
carriers fly into Heathrow or Gatwick, which
are London's busiest airports.
Stansted is an area of high-tech development
near the University of Cambridge. Rogliano talked
enthusiastically about developing flights from
California's high-tech hotbeds, such as San
Jose, to Stansted.
Stansted also has ample connections to low-fare
European airlines.
Rogliano conceded there are some tradeoffs
for travelers going past London. "The question
is, do you want to save 75 percent on your flight"
from New York or London?
Apparently, they do, he said, because MAXjet's
customer research shows that 40 percent of new
customers are hearing about the airline by word-of-mouth.
Most savvy travelers are used to flying short
or medium distances on low-fare carriers to
reach New York or Washington. Having such service
is key to MAXjet's success, Rogliano said.
The airline touts some of the connections by
discount carriers. Its Web site, for instance,
shows a schedule for JetBlue flights from Richmond
to JFK in New York.
For all its promise, MAXjet has yet to turn
a profit, according to its Richmond backers.
The airline took off at a time when the industry
has been beset with problems.
"The timing is probably OK," said
Armstrong, one of the local investors who also
is chairman of the Capital Region Airport Commission.
"The fact is the airlines are starting
to make money," he said. "The key
to investing enough capital is to give enough
time to get the airlines on their feet."
With so much money sunk into the airline, MAXjet's
investors may decide to have a public stock
offering, or try to sell the company.
"It could be a year or so," Armstrong
said, "but it's got to start turning a
profit."
|